Samsung Galaxy S24 Case Heib Series

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Shipping methods: 4PX, YunExpress, USPS, Japan Post, Sagawa Express, Other(Yanwen, UBI).

Free shipping for orders over 39 USD.

Kindly note that the delivery guide below is for reference only. The below delivery time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.

Reminder: The estimated delivery time is a general guide and does not apply to the certain remote areas.

The United States:
Process Time: 1-3 Business Days; Shipping Time: 8-15 Business Days.

Please note that the above timelines for shipping apply to the 48 contiguous states only.
Orders shipped to HAWAII and ALASKA on shipping have an estimated 2-4 week delivery period.
Orders shipped to MILITARY BASES on shipping have an estimated 4 week delivery period.

Other countries (excluding the US)：
Process Time: 1-3 Business Days; Shipping Time: 5-15 Business Days.
( An email will be sent to you after the item being shipped.)

Note:
The shipping time mentioned does not include the processing time of the order. Order processing time usually takes 1-3 business days.

The delivery cost depends on the weight of the product, the origin, the destination, the delivery method and warehouses, and other considerations. Detailed pricing information is visible when checkout.

We have a 60-Day Money-Back Guarantee for Any Reason

 You can return your purchase by sending us an email within 60 days after receiving the item if you aren't satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:

1. We accept returns within 60 days of delivery. If 60 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.
2. Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way.
3. Email us (help@yourphonecase365.com) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.

Our Solutions

 We'll give you a full refund or exchange if we're responsible for the issue, e.g. quality problems or items missing.

Once your return is received and inspected your refund or exchange will be processed. Most returns or exchange are processed within 5 business days after we receive your package. If you require refund, We’ll issue the refund to your payment account. If you require exchange, we'll send out your new product.

Note

1. Do contact our customer service before returning.
2. It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.
3. Depending on your issuing bank, your credit may not show until your next billing cycle.
4. This product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale, nor does it cover products purchased through online auction websites or channels other than yourphonecase365’s website.

To start a return, you can contact us at help@yourphonecase365.com. Please note that returns will need to be sent to the following address:

Company: Shenzhen Zhaodyourpcase365 Co., Ltd
Delivery address: No. B5616, Huaqiangbei Electronics Market, Huaqiangbei Street, Futian District
City, State, ZIP Code: Shenzhen, Guangdong, 518028

You can always contact us for any return question at help@yourphonecase365.com.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

WARNING: This Product can expose you to chemicals including Bisphenol A, which is known to the State of California to cause birth defects or other reproductive harm. www.P65Warnings.ca.gov