Delivered with Confidence

At yourphonecase365, we’re dedicated to getting your order to you quickly, safely, and with care. Here’s everything you need to know about our shipping process, designed to make your experience seamless.

Shipping Methods

• 4PX
• YunExpress
• USPS
• Japan Post
• Sagawa Express
• Other(Yanwen, UBI)

How long does the shipping take?

The time frame of order delivery is divided into two parts:

• Processing time: 1-3 Days (Except the pre-order and the Chinese Spring Holiday).
• Shipping time: 3-25 Days.

Shipping Costs

• Standard Shipping: The cost of shipping is calculated automatically based on location when you place your order online.
• Free Shipping: Orders over $50.

Tracking Your Order

• The moment your order ships, we’ll send you an email with a tracking number and link to follow its journey.

Our Guarantees

• If your package doesn’t reach you within 25 business days, we’ve got you covered—we’ll refund it or send a new one, whatever you prefer. Just let us know.
• If something goes wrong, like a carrier delivering to the wrong address, we guarantee a full refund. If it’s our mistake (say, we entered the wrong address), we’ll rush a refund or replacement, your choice.

Customs Duties and Taxes

• For U.S. orders, the price you see includes all taxes, including sales tax and any applicable fees. There are no extra fees at checkout or delivery – the price you see is exactly what you’ll pay. All charges, including any applicable fees, are already covered.
• For orders outside the U.S., taxes such as VAT are included, but customs duties may apply upon arrival.

Multiple Shipments

They might ship separately to get to you faster. Each shipment comes with its own tracking details, so you’re always in the know.

How can I change my address?

We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at help@yourphonecase365.com to change your address and other shipping options.

The tracking states that my package has been delivered, but I have never received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend you contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else. Please contact us if the carrier customer service cannot help you and we will open a case as a missing package.

Need help with shipping or anything else?

Contact us at help@yourphonecase365.com, or use our live chat. We aim to respond promptly, and if we can't reply immediately, we'll get back to you within 7-24 hours. Your satisfaction is our priority. Thank you for choosing yourphonecase365! We’re excited to deliver quality electronics accessories right to you.

WARNING: This Product can expose you to chemicals including Bisphenol A, which is known to the State of California to cause birth defects or other reproductive harm. www.P65Warnings.ca.gov