Phone Case Warranty Policy - yourphonecase365

At yourphonecase365, we are committed to providing high-quality phone cases that protect your device with style and durability. We stand behind the craftsmanship of our products and want to ensure you’re satisfied with your purchase. Below, you’ll find detailed information about our warranty coverage, exclusions, and how to file a claim if needed.

1. Warranty Coverage

We offer a 1-year warranty on all of our phone cases from the date of purchase. This warranty protects you against defects in material or workmanship under normal use. If your phone case becomes defective due to a manufacturing error or faulty material, we will replace or repair it at no additional charge.

Our Warranty Covers:

• Defects in the materials or workmanship of the phone case
• Issues such as loose seams, cracking, or discoloration caused by manufacturing errors
• Damaged buttons, ports, or any other structural defects within the warranty period

2. What’s Not Covered by the Warranty

While we strive to provide high-quality phone cases, there are some instances where our warranty does not apply. The following situations are not covered:

• Damage caused by misuse or accidents (e.g., drops, impacts, or scratches from external sources)
• Normal wear and tear, including fading, discoloration, or minor scuffing from everyday use
• Damage from exposure to extreme conditions, such as heat, moisture, or chemicals
• Damage caused by unauthorized modifications or repairs to the phone case
• Damage caused by improper cleaning or care of the case

3. How to File a Warranty Claim

If your phone case is defective and falls under our warranty policy, we will happily assist you with a warranty claim. Please follow the steps below:

1. Contact Us: Reach out to our customer support team at help@yourphonecase365.com with your order number, product details, and a description of the defect.
2. Provide Evidence: Include photos or videos showing the issue with the phone case. This helps us assess the defect and expedite your claim.
3. Return Process: Once your warranty claim is approved, you will receive instructions on how to return the defective item. We’ll cover the return shipping costs if the claim is accepted.
4. Replacement or Refund: Depending on the situation, we will either send you a replacement phone case or issue a full refund for your purchase.

4. Warranty Period

Our warranty lasts for a period of 1 years from the date of purchase. The warranty period begins once you receive your phone case and may be extended based on special promotional offers or specific product lines.

Important: In order to validate your warranty, you must retain your proof of purchase, such as a receipt or email confirmation.

5. Warranty Claims for Gifted Products

If you received a phone case as a gift and wish to file a warranty claim, you’ll need to provide the original recipient’s purchase details (such as the order number or proof of purchase). We will handle the warranty claim in accordance with the original purchase details.

6. International Warranty Coverage

If you purchased your phone case from an international location, our warranty still applies. However, you may be responsible for return shipping and any customs duties associated with warranty claims outside of your region.

7. Customer Satisfaction Guarantee

We are committed to your satisfaction. If for any reason you are not happy with your phone case, we also offer a 60-day return policy in addition to our warranty. Please refer to our Return Policy for more information.