Refund & Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Return Eligibility

• You may request a return within 60 days of receiving your order.
• Items must be unused, in original condition, and in the original packaging.
• Proof of purchase (order number) is required.

Non-Returnable Items

• Items that show signs of use or damage caused after delivery
• Items returned without prior authorization

How to Start a Return

To initiate a return, please contact us at:
Email: help@yourphonecase365.com

Please include the following information:

• Your order number
• The reason for return
• Photos (if the item is damaged or defective)

Our support team will provide return instructions after reviewing your request.

Return Shipping Costs

• If the return is due to a defective or incorrect item, we will cover the return shipping cost.
• For other returns, the customer is responsible for return shipping fees.

Refund Processing

• Once the returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed to the original payment method within 5–7 business days.
• Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.